Your personal information is stored with the highest level of security at joya9 bd. This Privacy Policy explains how we collect, use, and protect your data.
The Core Pillars of joya9 bd's Privacy Policy
Our Commitment: At joya9 bd, your privacy is our highest priority. We believe your personal data belongs to you — we are simply its custodians.
This Privacy Policy applies to all services, mobile applications, and associated offerings of the joya9 bd platform (https://joya9bd.click). By creating an account or using our services, you agree to this Privacy Policy.
This policy has been developed with our Bangladeshi users in mind. joya9 bd stores and manages user data in accordance with applicable data protection regulations in Bangladesh and international standards.
Joya9 bd only collects information that is necessary to provide our services. We do not gather any excessive or unnecessary data. A full breakdown by data type is provided below:
When you create an account, we collect your name, date of birth, email address, phone number, and residential address. National ID or passport details may also be requested for age verification.
Mobile banking numbers (Mobile Pay, Nagad, Rocket) or bank account details are collected for payment processing. Full card numbers and PINs are never stored.
| Data Type | Purpose of Collection | Required? |
|---|---|---|
| Name & Contact Information | Account Verification | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Payment Information | Transaction Processing | Yes |
| IP & Device | Security Verification | Automatic |
| Cookie Information | Service Improvement | Optional |
Joya9 bd uses collected data only for specific, defined purposes. Your information is never sold or rented for commercial advertising.
Good to Know: You can unsubscribe from marketing emails or SMS at any time. This will not affect your account or access to our services.
Joya9 bd does not share your information with third parties — except in the following limited and specific circumstances:
Minimum necessary data may be shared with payment gateways, identity verification agencies, and technology infrastructure providers. All such partners are contractually bound to uphold our privacy standards.
Under Bangladesh law, information may be disclosed pursuant to a court order or at the request of a regulatory authority. Where possible, we will notify you in such cases.
The joya9 bd website and app use cookies and similar technologies to enhance your browsing experience and maintain service quality.
You can disable optional cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.
Joya9 bd follows industry-leading standards to protect your data. Our technical and administrative security measures are reviewed and upgraded on a regular basis.
In the Event of a Security Incident: In the event of a data breach, joya9 bd will notify affected users within 72 hours and take all necessary action.
Every joya9 bd user has the following rights regarding their personal data. To exercise these rights, please contact us at support@joya9bd.click.
Request Process: We will respond to rights requests within 30 days of receipt. For complex cases, this may extend up to 60 days, and you will be informed accordingly.
Joya9 bd strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.
Joya9 bd does not retain data beyond what is necessary. Different types of data have separate retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 Years After Account Closure | Legal Compliance |
| Transaction Records | 7 Years | Financial Regulatory Compliance |
| KYC Documents | 5 Years | AML Regulations |
| Log Data | 1 Year | Security Audit |
| Cookie Information | 30 Days – 2 Years | By Cookie Type |
Once the retention period expires, data is securely destroyed or anonymised.
Joya9 bd may update this Privacy Policy as needed. You will be notified of any significant changes via email or an on-site notice before they take effect.
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please get in touch with us:
Your information is completely secure at joya9 bd. Here are the key points to keep in mind.
Our dedicated team is ready to assist you with any privacy-related questions.